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If you have any questions or comments, please contact us via E-mail, Whatsapp or social media.
8 Hockley Court, 2401 Stratford Road
Hockley Heath, Solihull, B94 6NW
Email
info@glamandglow.uk
Phone
077 32062367
0121 289 2985
Cultivate your happiness today.
General Information
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Client must be at least 16 years old to receive most treatments. For clients under 16, certain age-appropriate treatments may be provided with parental or guardian consent. Please contact us for more information.
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What information do we collect?
When making a booking, ordering or registering on our site, as appropriate, you will be asked to give us certain personal information that will include but may not be limited to your name, E-mail address, postal address, payment details, phone number and medical history/GP approval (where appropriate).
We collect information from you when you register on our site, make an enquiry, make a booking, place an order or subscribe to our newsletter.Any details that are held to comply with the Government requirements for track and trace, will be held in line with GDPR.
What we use your information for?Any of the information we collect from you may be used in one of the following ways:
To create and personalise your reservation.
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To personalise your experience (your information helps us to better respond to your individual needs).
To improve customer service (your information helps us to more effectively respond to your requests).
To process transactions.
To send periodic emails through our newsletter.
To respond to your request/enquiry
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the service requested.
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, related product or service information if you have opted in via subscription.Unsubscribe
If at any time you would like to unsubscribe from receiving future marketing emails, please unsubscribe by email us directly at info@glamandglow.uk
How do we protect your information?
Keeping the information we hold about you secure is very important to us, so we store and process your personal information in accordance with the high standards required under data protection legislation.
We do our best to keep the information you disclose to us secure. However, we can't guarantee its security. By using our site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
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At Glam and Glow Beauty Lab, we value your time and ours.
To ensure that we can provide the best possible service to all our clients, we kindly ask you to observe the following cancellation policy:
- Appointment Cancellations: We require at least 48 hours' notice for any appointment cancellations or rescheduling. This allows us to offer the appointment time to other clients.
- Late Cancellations: Cancellations made within 24 hours of your appointment will incur a 50% charge of the scheduled service(s). Cancellations made within 12 hours of your appointment will incur a 100% charge of the scheduled service(s).
- No-Shows: Failure to show up for your appointment without notice will result in a 100% charge of the scheduled service(s).
- Late Arrivals: If you are more than 15 minutes late for your appointment, we may need to reschedule or adjust your service. In this case, a 50% fee of the original service may apply.
We understand that sometimes unexpected situations arise, and we will do our best to accommodate you. If you need to cancel or reschedule, please contact us as soon as possible by phone or email.
Thank you for respecting our policy and helping us run smoothly to serve you better!
Frequently Asked Questions
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How can I book an appointment?
All appointments are reserved exclusively through our secure online booking link. Available 24/7 it allows you to view live availability and select the time that suits you best with ease.
What if I cannot find the appointment I am looking for?
If the time you are looking for isn’t available, you may join our online waiting list. Simply share your preferred days or times, and we will contact you as soon as a space becomes available.
Can I book by phone or social media message?
To ensure a seamless experience and accurate scheduling, all reservations are handled solely through our booking link.
What can I do if I still need help booking my appointment?
If you experience any difficulties with our booking system, we are here to assist you. You may contact us directly through our website, or for a faster response, reach us via WhatsApp.
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BODY TREATMENT
Are your treatment suitable for Cancer patient?
Yes. With a deeply personal understanding of this journey, we ensure that all treatments offered are safe, nurturing, and supportive. For more information on how to contact us follow the “booking an appointment” section.
What do I need to wear for the pressotherapy?
For this specific treatment, you should wear or bring comfortable, lightweight clothing such as loose T-shirt, leggings or soft tracksuits, along with socks, so you can change into them before your session begins.
What do I need to do before and after a body massage?
Stay well-hydrated by drinking water before and after your massage to help your body flush out toxins and keep muscle pliable.
Eat a small meal or a snack a couple of hours before your appointment, as a heavy meal can cause you discomfort during your session.
Have a warm shower to helps your muscles to relax and ensures you are clean before your appointment.
Tell your therapist about any pain, soreness or medical condition and discuss your goals for the massage so the therapist can tailor the techniques to your needs.
Silence your phone and enjoy!
FACIAL TREATMENT
What should I do before a facial?
Don’t exfoliate at least 7 days before your appointment.
Avoid sun exposure straight after and tanning bed to avoid sun damage.
Do you provide treatment for pigmentation?
Yes. We offer advanced facials and skincare solutions that target pigmentation and promote an even, radiant skin complexion.
Do you provide treatment for acne?
Yes. Our tailored acne-focused treatments are designed to calm, rebalance, and support clearer, healthier-looking skin.
Do you provide facial for very sensitive skin?
Yes. We specialise in treatment that soothe, protect, and restore comfort to even the most delicate skin types.
LASHES
Avoid water for the first 24 hours post application. For lash extensions avoid oil-based products as well. Regular brushing and cleaning is recommended and avoid sleeping on your face.
WAXING
How long my hair need to be before a wax appointment?
For optimal results, hair should be approximately 1 cm long. This ensures the wax can effectively grip and remove hair, leaving your skin smooth and flawless.
How often should I have a wax?
Most clients returns every 3-4 weeks, depending on their hair growth cycle and personal preference. We can tailor a schedule to suit your body and lifestyle for consistently smooth results.
Is waxing embarrassing?
At Glam and Glow Beauty Lab, your comfort, privacy, and dignity are our top priority. Our therapists create a professional, welcoming environment, so you can relax and enjoy a confident, flawless finish.